Privacy Policy

OHM Group Pty Ltd
Trading as Sticker Workshop
ABN: 12 618 896 638
Website: https://stickerworkshop.com.au

1. Introduction

Sticker Workshop is a trading name of OHM Group Pty Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or purchase products from us.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third parties)
  • Uploaded images or artwork you submit for personalised products
  • Order history
  • IP address and browser/device information
  • Any information you provide when contacting us

You may browse our website without providing personal information. However, to place an order, upload files, subscribe to marketing, or contact us, you may be required to provide identifiable information.

3. Uploaded Images and Customer Content

When you upload images, artwork, or files to create personalised products:

  • The files are stored on our secure website hosting server.
  • We may temporarily store copies in secure cloud storage (such as Google Drive) for production and backup purposes.
  • Uploaded files are used solely to produce your ordered products.
  • We delete uploaded files after production unless required for order reprints, warranty, or legal reasons.
  • You are responsible for ensuring you have the rights to use any images you upload.

We do not sell or share your uploaded images with third parties except where necessary to fulfil your order.

4. How We Use Your Personal Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Deliver products
  • Communicate about your order
  • Improve our website and services
  • Send marketing emails (where you have opted in)
  • Prevent fraud and ensure website security

We do not sell your personal information.

5. Payments

We use third-party payment providers including:

  • PayPal
  • Stripe
  • Wespac Banking Corp

Payment information is processed securely by these providers. We do not store your full credit card details on our servers.

Please refer to PayPal and Stripe’s privacy policies for details on how they handle your information.

6. Shipping and Service Providers

We may share your name, address, and contact details with:

  • Freight and courier companies
  • Payment processors
  • Email marketing providers (e.g. Mailchimp or similar platforms)
  • Website hosting providers

These service providers are only given the information necessary to perform their services and are required to handle your information securely.

7. Cookies and Tracking Technologies

Our website uses cookies and tracking tools including:

  • Meta Pixel
  • Google Analytics (via Google Site Kit)

These tools help us:

  • Understand website traffic
  • Measure marketing performance
  • Improve user experience
  • Deliver relevant advertising

You can control or disable cookies through your browser settings. Some data collected through these services may be processed outside Australia.

8. Email Marketing

If you subscribe to our mailing list, we may send you:

  • Promotions
  • Product updates
  • Special offers

You may unsubscribe at any time using the link in our emails. We will only send marketing communications where you have consented or where permitted by law.

9. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure hosting
  • SSL encryption
  • Restricted access to stored files
  • Secure third-party providers

However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain personal information:

  • For as long as necessary to fulfil orders
  • To meet legal, accounting, or tax obligations
  • To resolve disputes

Customer accounts may be deleted upon request, subject to legal record-keeping requirements. Uploaded production files are deleted after completion unless retained for reprint or warranty purposes.

11. Access and Correction

You may request access to the personal information we hold about you. You may also request corrections if the information is inaccurate. To do so, please contact us in writing by email to accounts@ohmgroup.com.au We may require proof of identity before providing access.

12. International Data Transfers

Some third-party service providers (such as Google, Meta, PayPal, Stripe, and email marketing platforms) may store or process data overseas. By using our website, you consent to this disclosure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy complaint, please contact:

OHM Group Pty Ltd
Trading as Sticker Workshop
Email: accounts@ohmgroup.com.au
Website: https://stickerworkshop.com.au